Building a sustainable company is about how, at the core of everything we do, we are guided by our principles to make the right decisions that will hold us in good stead today and in the future. We think about this in a variety of ways.

First, it’s important to maintain focus on operational excellence, and on the momentum we’ve built managing expenses. We maintain discipline in managing our operating expenses, even while making investments to improve efficiency and grow.

Sustainability also includes having the right governance. We have a diverse and experienced Board of Directors that provides independent oversight. We monitor corporate governance best practices to adapt and improve when necessary.

This rigorous oversight extends across our businesses. For example, each line of business makes decisions through a governance process made up of business leaders and control partners who debate the issues—ensuring we are striking the right balance between risk, business opportunity, and customer focus. And, our Global Environmental, Social and Governance Committee (ESG Committee), with senior leaders from each business line, meets regularly to ensure we are looking at our progress through an environmental, social and governance lens. This committee is accountable to the CEO and reports at least annually to our Board’s Corporate Governance Committee. Learn more about our governance processes.

Our approach to sustainability also comes through in our commitment to ensure our policies, practices, products, and programs all align to our purpose. We’ve done this in part by creating simple, safe, transparent, and easy-to-use financial solutions that give people greater control of their finances. Explore how we’re giving clients and consumers greater control of their finances through our responsible products and services.

Another way we think about sustainability is the work we do to strengthen our local economies and invest in our communities. Find out how sustainable practices are helping us make an impact.

Finally, to be a sustainable company, we must be a company that values our people and gives all employees the support they need to build their careers, achieve their goals, and have the resources they need to improve their lives and the lives of their families. Learn how we’re valuing our people.

We have a diverse and inclusive workplace that reflects the diversity of the customers, clients, and communities we serve around the world through operations. We provide resources and strategies to help employees develop no matter where they are in their careers. Through our recruitment programs and partnerships, we are investing in the future by bringing the best and brightest to work at Whales Nations®.

As we think about all the ways we pursue sustainability, our focus is to use our size and scale in ways that contribute positively to our communities, create opportunity for our customers and employees, and grow our company responsibly.